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BUSINESS ANALYSIS
BUSINESS ANALYSIS
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RESEARCH
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ARCHITECTURE AND PROTOTYPES
ARCHITECTURE AND PROTOTYPES
Architecture and Prototypes
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TESTING
TESTING
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MEASUREMENT
MEASUREMENT
Measurement
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Study: Passenger Experience at Santiago International Airport
Transform Data into Decisions
Netnography: A Close Look at the Digital World
Are we really improving the customer experience?
The senior myth:
Experience or attitude?
This became personal, to impact and emotionally connect with people
