English
EN
Spanish
ES
HOME
HOME
BUSINESS ANALYSIS
BUSINESS ANALYSIS
Business Analysis
User Story
User Story Map
Brainstorming
Stakeholder Interviews
Scope canvas
Stakeholder Map
Stakeholder Workshop
KPI and UX
ROI and UX
UX Estimations
RESEARCH
RESEARCH
Research
User Interviews
Usability Test
Surveys
Focus Groups
Mind Maps
Empathy Map
Heuristic Test
Competitive Analysis
Google Analytics Analysis
Personas and Scenarios
Customer Journey Map
Service Blueprint
Anthropology and UX
Netnography
ARCHITECTURE AND PROTOTYPES
ARCHITECTURE AND PROTOTYPES
Architecture and Prototypes
Cardsorting
Tree Testing
Navigation Systems
Site Map
Flow Diagram
User Flow
Wireflows
Wireframes
Prototypes
Content Style Guide
Content Inventory
Voice and Tone
Design System
Accessibility Guidelines
TESTING
TESTING
Testing
Usability test
Guerrilla test
Laboratory test
A/B testing
Preference test
First click test
Emotional test
Heatmap
Click path
Eyetracking
MEASUREMENT
MEASUREMENT
Measurement
Metrics and Classification
What to Measure?
Measurement Process
Analysis / Insights
Presenting Metrics
Google Analytics and UX
Usability Metrics
NPS Questionnaire
SUS Questionnaire
CSAT Questionnaire
ASQ Questionnaire
ARTICLES
ARTIFACTS
User Experience Process
Articles
Study: Passenger Experience at Santiago International Airport
Transform Data into Decisions
Netnography: A Close Look at the Digital World
Are we really improving the customer experience?
The Senior Myth:
Experience or Attitude?
This has become personal, impacting and emotionally connecting with people.
