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BUSINESS ANALYSIS
BUSINESS ANALYSIS
Business Analysis
User Story
User Story Map
Brainstorming
Stakeholder Interviews
Scope canvas
Stakeholder Map
Stakeholder Workshop
KPI and UX
ROI and UX
UX Estimations
RESEARCH
RESEARCH
Research
User Interviews
Usability Test
Surveys
Focus Groups
Mind Maps
Empathy Map
Heuristic Test
Competitive Analysis
Google Analytics Analysis
Personas and Scenarios
Customer Journey Map
Service Blueprint
Anthropology and UX
Netnography
ARCHITECTURE AND PROTOTYPES
ARCHITECTURE AND PROTOTYPES
Architecture and Prototypes
Cardsorting
Tree Testing
Navigation Systems
Site Map
Flow Diagram
User Flow
Wireflows
Wireframes
Prototypes
Content Style Guide
Content Inventory
Voice and Tone
Design System
Accessibility Guidelines
TESTING
TESTING
Testing
Usability test
Guerrilla test
Laboratory test
A/B testing
Preference test
First click test
Emotional test
Heatmap
Click path
Eyetracking
MEASUREMENT
MEASUREMENT
Measurement
Metrics and Classification
What to Measure?
Measurement Process
Analysis / Insights
Presenting Metrics
Google Analytics and UX
Usability Metrics
NPS Questionnaire
SUS Questionnaire
CSAT Questionnaire
ASQ Questionnaire
ARTICLES
ARTIFACTS
Artifacts
Home
Artifacts
Business Analysis
Interview Guide for Stakeholders
Types of Brainstorming
Scope Canvas Template
Workshop Template with Stakeholders
Stakeholder Map
How to Communicate the Impact of UX on ROI
Examples of User Stories
Research and Analysis
Types of Google Analytics Reports
Empathy Map Template
Scenario Map Example
User Interview Guide
User Testing Plan Example
Tips for Conducting Netnography
Architecture and Prototypes
Tips for Conducting a Card Sorting
Flowchart Elements
Steps to Create a Wireflow
Voice and Tone Guide
UX Testing
User Testing Plan Example
Tips for Guerrilla Testing
Tips for Laboratory Testing
Examples of Emotional Tests
Measurement in UX
Step-by-step guide to implementing the HEARTH method
Download HEART Template
Download AARRR Template
